Terms & conditions

Copyright © 2003 Australian Consumers' Association

This page contains our full User Agreement. You may wish to print this page for reference.

This Agreement sets forth the terms and conditions for your use of the CHOICEextra website. Your use of this Site constitutes your agreement to these terms and conditions.

This Agreement (the "Agreement") is between you and the Australian Consumers’ Association a not-for-profit company limited by guarantee with its offices at 57 Carrington Rd Marrickville NSW 2204 Australia.

Registering on CHOICEextra indicates your agreement to the terms and conditions set forth.

There are two parts to these terms and conditions.

1. Terms of use of this site
2. Terms and conditions relating to sales made through this site.

1. Terms of use of this site

Your Rights.
ACA grants you a non-exclusive, non-transferable, limited right to access, use and display this website (the "Site") and the materials provided hereon, provided that you comply fully with this Agreement. The contents of the Site are only for your personal, non-commercial use. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way. You must not share this service with any other person or organisation.

Your password.
As part of the registration process, you will select a password. If you’ve previously registered on CHOICE Online, your CHOICEextra password is the same as your CHOICE Online password. If your access is set up by ACA’s Consumer Services you must immediately change the generic password used for that purpose. You must take care to keep your password confidential. You must not disclose it to anyone and you must take care where you write it down on paper or where you store it electronically. You could be liable to pay compensation if an unauthorised person gains access to CHOICEextra or other ACA websites as a result of your failure to keep your password confidential.

Termination.
In addition to any other rights of the parties set forth herein, either you or ACA may cancel or terminate this Agreement at any time — see Section 2 below regarding refunds. ACA also reserves the right to restrict, suspend or terminate your access to the Site in whole or in part, without notice, with respect to any breach or threatened breach by you of any portion of this Agreement. If ACA terminates this Agreement based on a breach of any portion of this Agreement, ACA reserves the right to refuse to provide a subscription or any fee-based services to you in the future.

If we find that you are not using the service properly we reserve the right to terminate your use of the service immediately and, if necessary, take legal action against you.

Privacy
It's CHOICE's policy to maintain your privacy when you visit our site. Please read our privacy policy for more information. If you send us any personal details, we will keep them confidential. When you send us email, we may use your email address to contact you in future. We may contact you for clarification or to answer your query, but we will not sell or pass on your details to third parties. The CHOICEextra site does not currently use permanent cookies to record details about you. However, they may be used to transfer information from one page to another: for example, which book you've requested from the CHOICE Online Shop. For more information on cookies and how they can be used to compromise your privacy, see the article on cookies elsewhere on the Site.

'No commercial use' policy
Our reports, information and ratings may not be used in advertising or for any other commercial purpose. This includes posting to this or any other of our sites any material containing solicitation of funds, advertising, or solicitation for goods and services. The Australian Consumers' Association will take all steps open to it to prevent commercial use of its materials, its name, and the name of CHOICE or its other publications. Please report any apparent violation to the Australian Consumers' Association, 57 Carrington Road, Marrickville 2204; phone (02) 9577 3399; fax (02) 9577 3355 or email.

Copyright and permissions
The Australian Consumers' Association owns the copyright for all material presented on this Site. Except to the extent necessary for you to download any material on the Site for your own personal use, reproduction (including by electronic means) of CHOICEextra, CHOICE Online, CHOICE, CHOICE Books, Computer CHOICE and other CHOICE publications, in whole or in part, is forbidden without prior written permission (and is never permitted for commercial purposes). Address requests to CHOICE Consumer Services.

All literary and artistic works and compilations of information are the subject of Australian and International copyright © Australian Consumers’ Association 1998-2004. The trade marks CHOICE™, CHOICEextra™, CHOICE Online™, Computer CHOICE™ and one or more artistic works are trade marks of the Australian Consumers’ Association. All rights reserved.

Links to other sites
Links within this Site are provided for your information. The Australian Consumers' Association does not endorse and has not necessarily verified any of the information available through the use of any link found within the Site.

Special note for Webmasters
If you are interested in making a link from your site to CHOICEextra, please email CHOICE Consumer Services.

As noted elsewhere, the name CHOICE is a registered trademark and the copyright for this Site is owned by the Australian Consumers' Association.

• You may not copy or use any of the graphics (or other elements) from this Site within another site — any link to us should be provided as a text link only.
• You may not link to this Site within a frame in your site.

The Australian Consumers' Association will take all steps open to it to prevent links to its Site which fall outside these requirements.

Corrections to the site
The Australian Consumers' Association has the right to correct any errors or omissions, and change any portion of the site without notice. If you find an error, please report it to CHOICE Consumer Services.

2. Terms and conditions of sale

Seller
For the purposes of all sales transacted on this site or associated sites, the seller is:

The Australian Consumers' Association.
Registered business address: 57 Carrington Rd, Marrickville 2204, AUSTRALIA
Phone: + 61 2 9577 3333
Fax: + 61 2 9577 3377
ACN: 000 281 925
ABN: 35 799 246 568

Pricing
All prices are stated in Australian dollars. If you require a currency converter, click here www.oanda.com/converter/classic.

Your rights
Under Australia’s Trade Practices Act and related state and territory fair trading laws you have inalienable rights and remedies available to you if you consider something you purchase from this site (single-use access, subscription access or a product from our shop) is not of the standard you expected given its price and the way it was described. These rights are in addition to and not limited by the information below about our refunds and returns policy.

For more information about your rights, read our article on Shopping rights.

Complaints
Please direct any complaints in the first instance to:

CHOICE Consumer Services
Email: ausconsumer@choice.com.au
Phone: +61 2 9577 3399
Fax: +61 2 9577 3377

The Australian Consumers' Association does not belong to any independent dispute resolution programs. If you feel your complaint has not been handled adequately by us you should refer to your home state or territory department of consumer affairs or fair trading, there are links to them on our links page.

CHOICEextra is intended primarily for Australian consumers and it is assumed most customers will be resident in Australia. The applicable law for matters concerning CHOICEextra is that of the state of New South Wales.

Refunds and returns
Subscriptions to CHOICEextra are linked to personal CHOICE Magazine subscriptions. Cancelling your magazine subscription results in automatic concurrent cancellation of your CHOICEextra access.

If you wish to cancel an annual magazine subscription, we'll refund the unused portion of your subscription. In the case of a quarterly automatic magazine subscription, we will terminate your subscription at the expiration of the current quarter and no refund applies. Refunds for credit card sales will be credited directly to the card number supplied. All other refunds will be made via cheque.

To cancel a subscription, telephone Consumer Services on 02 9577 3399 or email ausconsumer@choice.com.au or write to the above address.

For other products sold through the CHOICE Online Shop you may return any damaged or unwanted product within 30 days for a prompt refund of its purchase price. Shipping costs will be refunded if the problem is a result of our error. Please make sure that you include the original packing slip with the product and that it is securely wrapped. Send the package to

Australian Consumers' Association
57 Carrington Rd
Marrickville NSW 2204
AUSTRALIA

Delivery
Books ordered through the CHOICE Online Shop will be despatched via Australia Post within two working days if in stock, unless otherwise advised on the Site. We will notify you by email of the shipping date of your product for one-off purchases. If the product you want isn't in stock, you'll be notified by email, giving you an expected shipping date.

Subscriptions to magazines commence with the first issue after the order is received, and are delivered around the first week of each month in which the magazine is published.

Postage charges are additional for books.

Security
All details, including credit card information, submitted through this Site or other Consumers’ Association sites pass through our secure server, which offers 128-bit encryption. For more information about how encryption makes it safer for you to shop online, click here.

Changes to these terms and conditions

This article last reviewed April 2003