Information we collect online
We do not include on this site any functionality allowing third parties to perform ‘reverse searches’ to identify individuals from email addresses.
We do collect information on site usage. This information is aggregated so we can track and analyse overall use of CHOICEextra to help us improve the site to give you the information, service and features you want. In addition, the number of times you access the site in a given period may be checked as part of our site usage monitoring. This information is kept strictly confidential, available only to selected senior CHOICE staff, and may be used to query what we determine is unusually heavy use of the site.
Your name and address, login, email and password are stored on our server so that you can have access and so that you can change your details online. When you first register, these details are sent to us in non-encrypted email.
We do not currently collect personal information about you from other sites.
We may contact you
We may contact you to advise you of changes to our services or other important information. You may opt out at any time. Every email we send you will have information on how to do this.
We don't spam
We don't spam and we never pass email addresses to third parties.
Cookies
We use cookies in the following ways:
- When you first become a member of CHOICEextra, or during any session in which you change any of your membership information, as a convenience to you so you can avoid having to enter your username and password on every screen. This cookie is temporary and disappears when you exit your browser.
- Once during each visit to our site, as a convenience to you, so you can avoid having to enter your username and password every time you access the site. This cookie is temporary and disappears when you exit your browser.
- When you visit the CHOICE Online Shop, where they are used to track your purchases — eg, the books you buy or the pay-per-view pages you request. This cookie is temporary and expires after 24 hours.
- In future we may offer you the convenience of accepting a permanent cookie when you join CHOICEextra. This will ensure you are greeted appropriately whenever you visit the site and will offer you a quick log-in facility so that you may browse the site unimpeded. You will be able to decline this cookie if you wish.
You must accept these temporary cookies in order to gain access to the site or to make a purchase from the shop. Note: If your browser is set to notify you when you receive a cookie, you'll be prompted to accept the cookie (Yes/No). Please select "Yes".
We may decide in the future to use cookies in other parts of our site to improve our service to you. If we do, we will post that information on these pages and notify you of it in any section that uses cookies when you first encounter it, with links to this page.
Your consent
By using this site you consent to the collection and use of this information by CHOICEextra.
Changing your personal online information
CHOICEextra members can alter their details at any time by clicking on the 'Change my details' button on the Home page and following the prompts.
If you prefer, you can contact us to make any changes:
- Call us on 1800 069 552 during business hours (9:00 am to 5:00 pm Sydney time, Monday to Friday (to calculate Sydney time, go to the Australian White Pages world time calculator.
- Email us at ausconsumer@choice.com.au
- Write to Customer Service, CHOICE, 57 Carrington Road, Marrickville NSW 2204, Australia, to do this.
- If you need to change your credit card details, please phone or write — do not use email as it is relatively insecure.
- When you contact us you will need to identify yourself by giving us your full name, your address, your email address and the answer to the Clue question you set when you registered on this site.
If you wish to review your file, we will mail the information in it to you within 10 working days of receiving your request in writing.
If there are items you want corrected or deleted we will do so within five working days of receiving your request to do so unless we need to contact you to clarify details.
Security of your information online
CHOICEextra will take all reasonable steps to ensure the personal information we have relating to you is correct and up-to-date.
If you use the CHOICE Online shop, your credit-card number is protected by encryption and firewalls, so it cannot be read as it is transmitted over the Internet. The encrypted data is transmitted using a secure 128-bit socket layer (SSL) connection (a Netscape browser standard, adopted by Microsoft for their Internet Explorer and by some other browsers).
Look for one or more of these ‘secure connection’ indicators on your browser:
- A security alert window tells you that you are about to use a secure connection. Some browsers let you choose whether to display this window.
- An SSL icon shows when you're in a secure connection.
- A symbol of an open padlock changes to a closed padlock when you're in a secure connection.
- A symbol of a ‘broken key’ icon is replaced by an unbroken key.
- A blue line runs across the top of the content window.
- The web site's address changes to one that begins with ‘https’ (check for the ‘s’).
Security of access
Security checkpoints are set up as part of your subscription process. You are asked to establish a password and create a security check question (your "Clue question") that only you can answer.
| Important: Keep your subscriber number and password secret and don’t forget them!! |
If you do forget your password, click on ‘Forgotten your password’ on the member login page, or telephone our Customer Service centre on 1800 069 552 during business hours (9:00 am to 5:00 pm Sydney time, Monday to Friday — to calculate Sydney time, go to the Australian White Pages world time calculator). You can also email us at ausconsumer@choice.com.au. You will need to identify yourself by giving us your full name, your address, your email address and the answer to your Clue question.
Each time you log in, you'll be asked to enter your subscriber number and password to protect the security of your subscription to CHOICEextra. If you want to change your password or other subscriber information, click on the 'Change my details' button on the Home page and follow the prompts, or contact us as above. You'll be asked to answer your Clue question.
Please notify us immediately if you think there has been any unauthorised use of your password or account, by emailing us at privacy@choice.com.au
Links to other websites
CHOICEextra provides links to other websites when we consider you may be interested in the content on those sites. This in no way constitutes an endorsement of those sites or their content and CHOICEextra has no control over the conduct of the companies or organisations operating those sites. Before you disclose any personal information to such a site, we advise you to check its terms and conditions, including its privacy and security policies.
Tell us what you think
CHOICEextra welcomes your comments about our privacy policy. Please email us at privacy@choice.com.au
This article last reviewed May 2007